Frequently Asked Questions

How does Sip works?

There are three Sip plans that you can purchase - Lite, Average Joe and Caffeine Junkie. Lite offers 6 cups of coffee at $27, Average Joe offers 10 cups of coffee at $42 and Caffeine Junkie offers 20 cups of coffee at $78.

Yes, you'll need a 3G/4G/Wifi connection to access your account. Most of our cafe merchants offer free Wifi, so if you're having problems connecting to yours, you can always ask to connect to their network!

The drinks offered on Sip differ with each cafe. We have a good range of espresso-based drinks such as lattes, cappucinos, mochas, macchiatos. Look out for some interesting ones, such as vanilla and sea salt caramel latte!

About my Sip Account

At this time, extra shots and fancy syrups are not included. We are working on adding features to purchase additional options!

Yes! Log into your Account to see your caffeine consumption under Order History. You'll be able to see the date of purchase and the type of drink you've redeemed!

Information about your plan can be found under your Profile in your Account. Under Order History, our updated tracker will show you how many cups you've left in your plan.

Yes. Your account will be billed 30 days from your date of subscription to renew your plan. 

Click here to drop us an email at least 3 working days before your next billing date. Your next billing date will be 30 days from your previous cycle. Please ensure that you have redeemed all your coffees as unredeemed cups will be forfeited.

General Questions

Clear your cache and history browser, before logging into your account again. Please do not hesitate to contact us at if you are unable to redeem your coffee.

If anything changes, we'll let you know and will NEVER charge you for something you didn't sign up for. You will not be charged without your consent.

At the moment, food purchases are separated and cannot be paid for using the plan. We are working to build features for you to do so in the future. Some of our cafe merchants are offering a 10% discount off selected food items - remember to check them out!

Our interactive map reflects all of our cafe locations. Whenever you are, all you have to do is to open the Sip website and you'll be able to see where you can get great coffee with Sip!

Not to worry! Contact us at anytime and we'll do our best to answer your questions thoroughly.