Frequently Asked Questions
How does Sip work?
There are three Sip plans that you can purchase - Lite, Average Joe and Caffeine Junkie. Lite offers 6 cups of coffee at $27, Average Joe offers 10 cups of coffee at $42 and Caffeine Junkie offers 20 cups of coffee at $78.
You are also able to purchase multiple single cups at $4.80/cup without any commitment.
Yes, you'll need a 3G/4G/Wifi connection to access your account. Most of our cafe merchants offer free Wifi, so if you're having problems connecting to yours, you can always ask to connect to their network!
The drinks offered on Sip differ with each cafe. We have a good range of espresso-based drinks such as lattes, cappucinos, mochas, macchiatos. Look out for some interesting ones, such as vanilla and sea salt caramel latte!
About my Sip Account
At this time, extra shots and fancy syrups are not included. We are working on adding features to purchase additional options!
Yes! Log into your Account to see your caffeine consumption under Order History. You'll be able to see the date of purchase and the type of drink you've redeemed!
Information about your plan can be found under your Profile in your Account. Under Order History, our updated tracker will show you how many cups you've left in your plan.
Yes. As per the guideline from our payment processor, you will automatically be billed every 30 days if you signed up from 1st - 28th of the month. If you sign up on the 29th, 30th and 31st of the month, you will be billed on the last day of the subsequent months.
Click here to drop us an email at least 3 working days before your next billing date. You can check your next billing date in "My Account" page. Please ensure that you have redeemed all your coffees as unredeemed cups will be forfeited.
Drop an email to email@example.com at least 3 working days before your next billing cycle and we will handle the rest!
Single tokens are an option for you to try out the Sip experience with no commitment. Each token is priced at $4.80/cup.
Absolutely not! Single tokens work as a one-time payment. You will only be charged once based on the number of tokens you purchase.
Definitely! You can redeem your single token at any of the cafes listed on our website.
You can use your single token(s) within 30 days from purchase. Do note that any unredeemed tokens will be forfeited after that.
Clear your cache and history browser, before logging into your account again. Please do not hesitate to contact us at firstname.lastname@example.org if you are unable to redeem your coffee.
If anything changes, we'll let you know and will NEVER charge you for something you didn't sign up for. You will not be charged without your consent.
At the moment, food purchases are separated and cannot be paid for using the plan. We are working to build features for you to do so in the future. Some of our cafe merchants are offering a 10% discount off selected food items - remember to check them out!
Our interactive map reflects all of our cafe locations. Whenever you are, all you have to do is to open the Sip website and you'll be able to see where you can get great coffee with Sip!
Drop an email to email@example.com with your discount code stated on your gift card to redeem your 2 free coffees!
Each gift card has a validity of 6 months, unless stated otherwise. Upon activation of the gift card, you'll need to use your tokens within 30 days.